Overview

At Stellarflay Tennis Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website and services, you consent to the data practices described in this policy. We may update this policy periodically, and we encourage you to review it regularly.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other information you provide when creating an account, booking courts, or registering for programs.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions. Note that we do not store complete credit card information on our servers.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and other analytics data.
• Communications: Records of your correspondence with us, including emails, phone calls, and in-person interactions.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and managing your account
• Sending administrative information, such as updates to our terms and policies
• Sending marketing communications, if you have opted in to receive them
• Responding to your inquiries and providing customer support
• Improving our website and services
• Conducting research and analysis to better understand our customers
• Protecting our rights and preventing fraud

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any website you visit.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Stellarflay Tennis Club
2445 Main St
Vancouver, BC V5T 3E5
Canada
Email: [email protected]
Phone: +1 604-555-7289